Insurance Claims Management Solutions
“Tomorrow Belongs to Those Who Prepare Today.”
SWA Claims Management is an Independent Adjuster Firm providing skilled Adjusters for insurance claims management to the Insurance Industry for CAT and DAILY assignments as well as essential service agencies with specialist for roles such as SIU and fire investigation.
Skilled Adjusters
Prime Assets
Insurance Adjusters, General Adjusters, Executive General Adjusters, Building Consultants, and Appraisers, including CAT Adjusters and Senior Leadership, along with a well-seasoned administrative staff, are all critical components of our infrastructure. SWA leverages the best talent in the industry, with relationships that span decades, achieving excellence that sets the standard in the insurance industry. We provide an extraordinary product, even in the midst of a storm, when you need it the most.
Setting Industry
Standards
Through process and service, SWA operates with over three decades of best practices. When clients seek our opinion, we draw on our extensive experience to offer tailored solutions. We utilize proven processes and procedures to achieve successful outcomes in both DAILY and CAT environments. Our clients trust our reputation, experience, and demonstrated ability to handle even the most challenging situations. We navigate nearly every type of loss, from residential and municipal to complex inland marine claims.
Specialized
Training
SWA’s ability to retain top talent allows us to continuously train both new and experienced adjusters as we grow. Training includes client instructions, in-house SEGA/EGA/GA courses, and certifications. Many adjusters join us with construction or engineering expertise.
We also employ specialists from law enforcement, military, and fire services for roles like SIU and fire investigations. Additionally, SWA offers training opportunities for individuals with disabilities. We are an equal opportunity employer.
Customized Claims Solutions to Meet Your Needs
Our mission is to deliver dependable DAILY and CAT claims services tailored to the specific requirements of each client. From TPA to Appraisal, our comprehensive service packages ensure that your needs are fully met. With a national presence across the Continental U.S. and access to thousands of highly qualified adjusters, we bring together the industry’s top talent to provide an exceptional claims experience every time.
Comprehensive Back-Office Solutions
SWA provides distinctive back-office solutions designed to support our clients’ specific operational needs, whether that means establishing proximity to an event for direct engagement or maintaining a secure, remote base for underwriters and leadership. Often, carriers may wish to be geographically closer to their insureds to expedite claims processing or collaborate within the same office space as our team. Our back-office services are available to all clients, underpinned by our extensive industry expertise, skilled personnel, and robust systems, plans, and processes. This foundation ensures uninterrupted claims management, even in critical situations.
Adaptable Solutions
for Increased Daily
Claims Volume
Our organization possesses well-established capabilities to scale services in alignment with evolving demands, ensuring continuity and timely project completion.
End-to-End Solutions
with Industry-Leading
Cycle Times
SWA Claims Management delivers fully customized, end-to-end services across key business functions and industry sectors, ensuring the timely and precise fulfillment of all tasks.
Business Continuity
Planning
Our organization maintains extensive industry expertise, resources, skilled personnel, and robust systems and processes to ensure uninterrupted business continuity, even in emergency situations.
Insurance Industry Claims Solutions
for nearly three decades
At SWA Claims Management Services LLC, we understand that success is built upon effective teamwork, where each member contributes significantly to our shared accomplishments. Joining us means engaging in a collaborative partnership among clients, our firm, and adjusters, all aligned in meeting even the most demanding goals. Our unwavering commitment to excellence enables us to deliver customized, high-impact solutions, grounded in enduring relationships and a courteous, responsive approach to every client, adjuster, and affiliated party.












About Us
The insurance industry is fiercely competitive, yet SWA Claims Management Services LLC stands apart by delivering a level of service that consistently raises the bar. Our focus is not only on providing claims management solutions but also on doing so with precision, dedication, and unwavering ethical standards. With deep-rooted industry expertise and a commitment to excellence, we uphold the values of hard work, accountability, and client-first service in every interaction.
SWA has been built on principles of honesty, reliability, and rigorous work ethics set by our founders. Our team of skilled professionals is well-equipped to address a wide range of claim scenarios, from routine cases to complex, high-stakes claims, ensuring that each client’s interests are fully protected. Unlike others, we don’t just process claims; we actively work to optimize outcomes and reduce costs through hands-on management and strategic insight, all while maintaining strict quality standards that make us a trusted partner.
Built on Experience…
Guided by Integrity
Our dedication to unparalleled customer service means SWA consistently provides accurate, prompt, and tailored support, creating a benchmark in claims management. Whether working with underwriters, carriers, or third-party entities, SWA remains a steadfast partner, committed to delivering the best outcomes and a superior claims experience that clients can count on.
Leading with Integrity and Excellence

Lisa
Wood
Managing Director

Arnold
Schafer
Managing Member

Christopher
Robinson
Chief Operations Officer

Tim
Parker
Senior VP Business Development
Senior Executive General Adjuster

DeLaney
Robinson
Director of Digital Marketing
The Legacy of SWA Claims Management
SWA Claims Management Services LLC was founded by industry veterans Arnold Schafer and Lisa Wood, each with over 40 years of experience in insurance adjusting. Both founders have been integral to major catastrophe events across the U.S. and Canada since the 1980s. Their journey spans from hands-on adjusters to leadership roles, gaining expertise across residential, commercial, and complex claims.
Arnold Schafer’s early career in homebuilding and insurance shaped his practical, client-centered approach to claims. Lisa Wood, starting with Hurricane Alicia in 1983, advanced through every facet of adjusting, bringing a rigorous work ethic and commitment to training future adjusters. Together, they established SWA on values of integrity, responsibility, and a dedication to serving others—principles that are reflected in every claim handled by the firm.
“Driving principles at the core of everything we do.”
God, Family, Country
At SWA, we believe in building enduring partnerships based on trust and high standards, setting ourselves apart through unmatched service quality and unwavering adherence to ethical standards. When you work with SWA, you’re choosing a company that brings decades of expertise, dedication to excellence, and a strong foundation of values that put God, family, and country at the core of our operations.
Carrier Inquiry
When you work with SWA, you’re choosing a company that brings decades of expertise, dedication to excellence, and a strong foundation of values that put God, family, and country at the core of our operations.
CALL US: 866-337-0112
POTTSBORO (Headquarters)
14200 North Hwy 289
Pottsboro, Texas 75078
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P.O. Box 1059
Pottsboro, Texas 75078
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Office: 866-337-0112
Fax: 844-317-2341
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FRISCO (CALL Center)
5805 Main St., Suite B
Frisco, Texas 7503
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ADDITIONAL LOCATIONS
Houston, TX
Salem, Missouri
Join Our Team
Help Us Make a Difference
At SWA, we take pride in upholding the values that matter most: faith, family, and a deep commitment to our country. We are not just in the business of claims; we are dedicated to building a team that is grounded in integrity, service, and accountability.
Our adjusters are equipped with top-notch training, drawing on skills honed through real-world experience in fields like law enforcement, the military, and emergency response. By working with SWA, you’ll be part of a team that knows the importance of hard work and doing the job right the first time.
We believe in hiring those who share our values and are committed to serving both our clients and communities with the same dedication we would give our own families. Join SWA, where we stand proudly for God, family, and The United States of America, and where integrity and responsibility drive everything we do.